Returns and Refund Policy

We do not currently offer online returns on our handcrafted loose leaf teas. We hope that our customers are 100% satisfied with their purchase. However if you’re unhappy with your purchase, please feel free to complete our Contact Form, and we’ll get back to you with a proposed solution.

When completing the form we would appreciate a short description of the reason that you weren’t completely satisfied; your feedback helps us understand the needs of our valued customers.

As with all products made from agricultural produce, there may be slight variations between batches. We do our best to create consistency in flavor and leaf cut, but there may occasionally be slight variations, depending on the time of harvest, or other factors. These slight differences shouldn’t be noticeable to the overall flavor and benefits of the product.